082-355-9840
PRIVACY POLICY
Trayde Plant (Pty) Ltd
Last Updated: 24 September 2025
Trayde Plant (Pty) Ltd (“Trayde Plant,” “we,” “us,” or “our”) is committed to protecting your personal information and complying with the Protection of Personal Information Act 4 of 2013 (POPIA) and other applicable South African laws. This Privacy Policy explains how we collect, use, store, and protect personal information submitted through the “Contact Us” form on our website www.trayde.co.za (the “Website”). By using our Website and submitting your information, you consent to the practices described in this Privacy Policy.
1. Information We Collect
We only collect personal information that you voluntarily provide through the “Contact Us” form on our Website. This information may include:
- Your name
- Email address
- Phone number
- Company name (if applicable)
- Any additional details you include in the message field of the form
We do not collect any other personal information through the Website, such as through cookies, analytics tools, or automated means.
2. Purpose of Collection
We collect and process your personal information for the following purposes:
- To respond to your inquiries or requests submitted via the “Contact Us” form.
- To provide information about our used mining machinery products and services.
- To facilitate communication regarding potential sales or business transactions.
- To comply with legal obligations under South African law, if applicable.
3. Legal Basis for Processing
We process your personal information in accordance with POPIA, based on:
- Consent: By submitting the “Contact Us” form, you consent to us processing your personal information for the purposes outlined in this Privacy Policy.
- Legitimate Interest: We may process your information to respond to your inquiries or to provide information about our products and services, where such processing is necessary for our legitimate business interests.
- Legal Obligations: We may process your information to comply with applicable South African laws or regulations.
4. How We Use Your Information
Your personal information will be used solely to:
- Contact you in response to your inquiry or request.
- Provide you with information or quotations related to our used mining machinery.
- Maintain a record of our communications for customer service and business purposes.
We will not use your information for marketing purposes unless you explicitly consent to such use.
5. Sharing Your Information
We do not sell, trade, or share your personal information with third parties, except in the following circumstances:
- Service Providers: We may share your information with trusted third-party service providers (e.g., email or CRM platforms) who assist us in responding to your inquiries. These providers are bound by strict confidentiality agreements and comply with POPIA.
- Legal Requirements: We may disclose your information if required to do so by South African law, a court order, or a regulatory authority.
- Business Transfers: In the event of a merger, acquisition, or sale of Trayde Plant’s assets, your information may be transferred as part of the transaction, subject to POPIA compliance.
6. Storage and Security
6.1 Storage: Your personal information is stored securely on [Insert Storage Details, e.g., “secure servers located in South Africa” or “a third-party CRM platform compliant with POPIA”]. We retain your information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law.
6.2 Security Measures: We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, or misuse. However, no system is completely secure, and we cannot guarantee absolute security of your data.
6.3 Retention Period: We will retain your personal information for as long as necessary to respond to your inquiry or maintain our business relationship, or as required by South African law. If you request deletion of your information, we will comply unless we are legally obligated to retain it.
7. Your Rights Under POPIA
Under the Protection of Personal Information Act, you have the following rights regarding your personal information:
- Access: Request access to the personal information we hold about you.
- Correction: Request correction of inaccurate or incomplete information.
- Deletion: Request deletion of your personal information, subject to legal retention requirements.
- Objection: Object to the processing of your personal information for specific purposes.
- Data Portability: Request a copy of your personal information in a structured, commonly used format (where applicable).
- Withdraw Consent: Withdraw your consent to the processing of your personal information at any time, subject to legal or contractual restrictions.
To exercise any of these rights, please contact us using the details in Section 10 below.
8. International Transfers
If your personal information is transferred outside of South Africa (e.g., to a third-party service provider), we ensure that appropriate safeguards are in place to comply with POPIA and protect your data. We will only transfer your information with your consent or where permitted by law.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated Privacy Policy will be posted on our Website with a revised “Last Updated” date. Your continued use of the Website after such changes constitutes your acceptance of the revised Privacy Policy.
10. Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy or our handling of your personal information, please contact our Information Officer:
Trayde Plant (Pty) Ltd
082-355-9840
Website: www.trayde.co.za